Cases

Case List - Hide closed cases

Hide Cases that are closed.

Allow case assigning

Allow the User logged into this User Profile to assign Cases to another User.

Allow case status change
Allow the User logged into this User Profile to change the Status of the Case.

Allow case priority change
Allow the User logged into this User Profile to change the Priority of the Case.

Allow case deletion
Allow the User logged into this User Profile to delete Cases.

Default case assigned to
Set a Default Assignee for the User that is logged into this User Profile.

Edit Case - 'New Reply' panel above 'Threads' pane

Placing the New Reply panel above the Threads pane when in a Case.