There are several predefined Reports that show a Users activity, in some cases, these can be adapted to give you accurate statistics about your Users in relation to how your Company uses our system.
Menu option | Description |
Tools > User Statistics > Daily | View sign-on and sign-off times. |
Tools > User Statistics > Daily Tools > User Statistics > Weekly Tools > User Statistics > Monthly | View the number of calls in a date range: daily, weekly or monthly. |
Tools > User Statistics > Agent Call Status | View current activity (length of current call etc). |
Tools > User Statistics > Assign Log | Assign log, showing the usage of the Assign function. |
Tools > User Statistics > Change Log | Change log, showing detailed Account changes. |
Tools > User Statistics > Cases log | Shows details for every case function run (Assign/Status/Delete) |
Tools > User Statistics > Calls per Hour | View the number of calls for each hour of the day. |
Tools > User Statistics > Current Status | Shows real-time information on today's calling |
Tools > User Statistics > Detailed Access Log | Detailed access log, showing most button clicks. (must be turned on by FIVE CRM Customer Success Support) |
Tools > User Statistics > User Monitor | User Monitor shows call and success rates. |
View > Call History | View a list of calls for a specific person, call response and/or date range. |
Note that many other Activity Reports can be created using the Report Writer.