Release version 7.1 brings the introduction of the 'Email Campaign Logger'. This allows end users to intuitively determine details about their Email Campaigns through error, warning, success and information messages.
These messages will help you resolve any problems which may have occurred, or just inform you which emails were successfully sent.
The 'Email Campaign Logger' can be found by clicking on one of the following:
When you click on either of the above you will be presented with a screen similar to this:
There are four different tabs, with different levels of severity. The tabs have the following classifications:
Error | Issues which cannot be automatically resolved by the system, which need to be resolved before the system can send the Campaign.
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Warning | Issues with specific Contacts which do not meet the sending requirements, causing these Contacts to be omitted from the Campaign, so that the Campaign can send successfully to all other Contacts.
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Success | Contacts which, to the best of our knowledge, have been successfully sent to.
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Info | Issues which have no impact on the result of the Campaign, which may be of interest.
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Each of these types of messages cover a large range of categories, which should help you to better understand what has happened with your Email Campaign. The below tables list each of these categories with an example message and a possible reason for getting these messages.
Error:
Log Category | Example | Possible Reason |
Document not Found |
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The document could have been deleted between the setting up and the sending of the Campaign.
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Link Loading Failed
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The system could not find or get information about the links, if this happens we prevent the Campaign from sending. |
Contact Data Not Loaded |
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The step that you are getting your Contact information from does not seem to exist any more. Check to see if the source step is set up correctly in your current step.
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No Valid SMTP |
| There were no valid SMTP details found in the area, global or user SMTP server settings.
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Send Failed |
| The SMTP details used cannot authenticate with the details you have entered in either the area, global or user SMTP server settings.
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Sendgrid API Key |
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We could not create a Sendgrid API key. This can be because you have already hit the limit of 100 in your Sendgrid account.
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Sendgrid Creating API Key |
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Sendgrid had issues creating an API key. Their service may be down currently.
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Sendgrid Failed Removing API Key |
| Sendgrid had issues removing an API key. Their service may be down currently. |
Sendgrid Failed Retrieving API Key |
| There was an issue getting the Sendgrid API key from your system. Please try again. |
Sendgrid Failed Storing API Key |
| There was an issue storing the Sendgrid API key in your system. Please try again. |
Webhook Initialising Failure |
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Webhooks are used to help us populate information for your Campaign such as sends and bounces. If this cannot be initialised we prevent the Campaign from sending.
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Warning:
Log Category | Example | Possible Reason |
Contact Area Unsubscribe |
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The Contact has previously unsubscribed from all Email Campaigns in this area.
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Contact Campaign Unsubscribe |
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The Contact has previously unsubscribed from this Email Campaign.
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Contact Duplicate |
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The Contact is a duplicate of another Contact in the same Email Campaign, so we have not sent the email to this Contact multiple times.
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Contact Email Empty |
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The Contact does not have an email address.
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Contact Email Invalid Format |
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The Contact has invalid characters in the email address and/or the format of the email address is invalid.
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Contact Invalid Character |
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The Contact has invalid characters in the Contact Name.
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Contact Name Sendgrid |
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The Contact has one or more invalid Sendgrid Contact Name characters such as a 'full stop', 'semi colon', or a 'comma'.
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Contact No Account |
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There is not an Account or Project in the system with the Contact Name which is in the Email Campaign. The Account could have been deleted since assigning this Contact to the Campaign.
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Contact Skip |
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The criteria in the 'Skip Email Address' option on the Email Campaign has been met.
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Sendgrid Merge Length Exceeded |
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Sendgrid have a merge size limit of 10,000 characters. To resolve this you should reduce how much you are merging into the document.
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Success:
Log Category | Example | Possible Reason |
Email Sent Successfully |
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There were no issues with this Contact so we have sent out the email. To the best of our knowledge this has been delivered.
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Info:
Log Category | Example | Possible Reason |
Sendgrid Create API Key |
| We have created a new Sendgrid API key for you which has been stored on the system.
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No Contacts |
| There were no Contacts found to send to.
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