The Removed Account Search allows you to search for Accounts that have previously been removed due to data privacy reasons.

To access the Removed Account Search, go to Menu, Tools > Privacy > Removed Account Search.

Here you can search by the Account Name, Address Line 1, Postcode and/or Telephone number to look at all accounts which may match the criteria you have entered.

You need to use at least one of these fields but can use as many as you like in each search.

You can also specify a database area, or search across all areas.

There are a few different search types:

Exact: If you use an exact search, the information from the deleted account must exactly match the information you have entered into the search fields.

Fuzzy: If you use a fuzzy search, the information from the deleted account must match the information you have entered ignoring spaces. This would allow: 'FIVE CRM' to match with 'FIVECRM'. If you use a fuzzy search and there is an exact match, the results will show that this was an exact match.

Any: This will return all accounts where 1 or more of the fields you have typed in match the deleted account.

All: This will return all accounts where all of the fields you have typed in match the deleted account.

All of the searches are case-insensitive.

Interpreting the Results

Below is an example search:

Here you can see Fuzzy - Any search.

Two accounts have been returned, and both were deleted separately.

For the top account, the account name and telephone are an exact match - shown by the green bullseye. However, Address 1 and Postcode do not match at all and this is shown by the red crosses.

For the second account, the account name is a fuzzy match - shown by the yellow tilde. None of the other fields match.