Processing Channels allow you to specify which mediums of contact your agents are allowed to have with your clients and how you process their data.

Processing Channels are used in relation to Privacy Details. To find out more about Privacy Details click here.

To set up Processing Channels, go to Menu, Setup > Privacy > Processing Channels.

Here you can create Processing Channels using the 'New Channel' button.

Simply type in the name of your channel, then click on Create. Any Channels you have created will appear in the list.

You can edit existing Channels to rename these, but you cannot delete any Processing Channels. You can click on the cog in the Actions column to edit the Channel.

Editing Channels works in exactly the same way as creating a new one.