Email settings

Email inbound settings are required to be able to track an inbox to generate the cases from.

Email outbound settings are required to send replies from within the system in response to cases.

SMTP Server Enter the SMTP server the emails will send from, this can be either a URL or IP

SMTP Server Port The port your SMTP uses

SMTP Encryption You will be provided this by your SMTP service, most don't require any encryption

SMTP Username The username required to access the SMTP server

SMTP Password The password required to access the SMTP server

Default from name The default "from name" if not set in the User Profile

Default from address The default "from address" if not set in the User Profile

POP3 Server The POP server address

POP3 Server port The POP port for this address

POP3 Server encryption The encryption required for the POP inbox

POP3 Username The username for the mailbox

POP3 Password The password for the mailbox\

Allowed file types List of allowed file types for attachments (inbound & outbound)

Example settings: