Case canned responses

Canned Responses are where you can create a set of generic, predetermined responses that can be sent out to case clients.

For example, you could create a Canned Response to send out to clients to inform them that their case has been logged and is being investigated.

This can be reached by going to Menu > Setup > Cases > Canned Responses.

Clicking on

will give you a pop up of the usual document editor.

This acts the same as the other editors within the system.