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Cases - Canned Responses

Liam avatar
Written by Liam
Updated over 2 years ago

Case canned responses

Canned Responses are where you can create a set of generic, predetermined responses that can be sent out to case clients.

For example, you could create a Canned Response to send out to clients to inform them that their case has been logged and is being investigated.

This can be reached by going to Menu > Setup > Cases > Canned Responses.

Clicking on

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will give you a pop up of the usual document editor.

This acts the same as the other editors within the system.

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